WHAT IS ‘MY FLOWER ROOM’?

We are an online florist delivering fresh flowers and special extras within Melbourne.

WHAT DAYS DO YOU DELIVER?

We are currently delivering Monday-Saturday.

WHAT TIME SHOULD MY FLOWERS ARRIVE?

Deliveries take place at 1pm and depending on which suburb you are it can be anywhere up to 5pm.

WHAT IF I NEED AN EARLY DELIVERY?

To keep our small business running smoothly, we start our deliveries at 1pm each day.
Please email us on info@myflowerroom.com.au if you really need an AM delivery and we will do our best to help you out.

WHERE DO YOU DELIVER IN MELBOURNE?

We deliver within a 15km radius of the Melbourne CBD. These suburbs consist of:
Abbotsford, Aberfeldie, Albert Park, Albion, Alphington, Altona North, Armadale, Ascot Vale, Ashburton, Ashwood, Avondale Heights, Balaclava, Balwyn, Balwyn North, Bellfield, Bentleigh, Bentleigh East, Box Hill, Box Hill South, Brighton, Brighton East, Brooklyn, Brunswick, Brunswick East, Brunswick West, Bulleen, Burnley, Burwood, Camberwell, Canterbury,  Carlton, Carlton North, Carnegie, Caulfield, Caulfield East, Caulfield North, Caulfield South, Clifton Hill, Coburg, Coburg North, Collingwood, Cremorne, Deepdene, Docklands, East Melbourne, Eaglemont, Elsternwick, Elwood, Essendon, Essendon North, Fairfield, Fawkner, Fitzroy, Fitzroy North, Flemington, Footscray, Gardenvale, Glen Iris, Glen Huntly, Glenroy, Hadfield, Hampton, Hampton East, Hawthorn, Hawthorn East, Heidelberg, Heidelberg Heights, Heidelberg West, Hughesdale, Ivanhoe, Ivanhoe East, Jacana, Kensington, Kew, Kew East, Kingsbury, Kingsville, Kooyong, Laverton North, Macleod, Maidstone, Mckinnon, Malvern, Malvern East, Maribyrnong, Melbourne, Middle Park, Mont Albert, Mont Albert North, Moonee Ponds, Moorabbin, Murrumbeena, Newport, Niddrie, North Melbourne, Northcote, Oak Park, Ormond, Parkville, Pascoe Vale, Pascoe Vale South, Port Melbourne, Prahran, Preston, Princes Hill, Reservoir, Richmond, Ripponlea, Rosanna, Seddon, South Kingsville, South Melbourne, South Wharf, South Yarra, Southbank, Spotswood, St Kilda, St Kilda East, St Kilda West, Strathmore, Sunshine, Sunshine North, Sunshine West, Surrey Hills, Templestowe Lower, Thomastown, Thornbury, Toorak, Tottenham, Travancore, Viewbank, West Footscray, West Melbourne, Williamstown, Williamstown North, Windsor, Yarraville

WHAT IF I PUT MY ORDER IN AFTER 1PM?

Unfortunately you have missed the cut off for same day delivery and we will deliver the next day.

DO YOU DELIVER ON THE WEEKEND OR PUBLIC HOLIDAYS?

We deliver Mon-Sat at this point MFR does not deliver on public holidays. We will however be open if it falls on Mothers day or Valentines day.
Follow us on Instagram @myflowerroom_melbourne or Facebook my flower room to keep up to date on our news.

WHAT IF SOMEONE ISN’T THERE TO ACCEPT THE FLOWERS?

Please do your best to find out if the recipient will be home when delivery is due to take place. Please also provide mobile numbers.

We will leave the flowers in a safe and secure place if no one is home. Possibly a neighbour may also take them until you arrive home.

We really do prefer to hand deliver these in person but if that is impossible they will be left. We can’t take  responsibility if flowers are left at the house and nobody collects.
A Re-delivery charge can take place if a courier has absolutely no way of getting in to the property and no where for the flowers to be left i.e A gated house or gated apartment blocks with no entry.

So please do your best to provide correct and additional address information when placing an order.

WILL MY FLOWERS LOOK EXACTLY AS THE PHOTO LOOKS?

All the photos are a guide to what the bunch will look like. We endeavour to make the bunch the same if not very similar to the photo and all depends on the season availability and Mother Nature.

If a certain bloom is not available we use the most similar flower to still keep in the theme of the bunch you have chosen. We do not guarantee a perfect exact match in images. Mother Nature is beautiful and  flowers can alter and look different when tight and fresh as they do when they are in full bloom. Flower colours such as hydrangea etc can have many many varying shades and colour. Our main mission is to choose the Freshest highest quality flower and  match the bouquet as close we can to the image. We hope you understand.

HOW DO I CARE FOR MY FLOWERS?

Once you have received your fresh flowers the first thing to do is remove all the packaging and re-cut the stems 1-2cm will do it. Place them in a vase of fresh water. Keep all the foliage and leaves above the water level as this can make the water slimy. keep out of direct sunlight and away from heaters. Change the water every second day. As your blooms begin to age, you can continue to change the water, re-cut the stems, and pick off any browning petals or leaves.

CAN I PRE-ORDER FLOWERS?

Absolutely, there is a full calendar to pre order your blooms, weeks or even months in advance so you don’t forget!

HOW MUCH IS DELIVERY?

Delivery prices start from $10 and range into the mid $20 depending on how far away the delivery needs to go. Please check the shipping calculator when you check out.

 

REFUNDS AND CONCERNS?

Please email us on info@myflowerroom.com.au if you have any concerns with your order.